• Dear customers, our online Gas Connections portal will be unavailable from 18:00hrs 28th April until 08:00hrs 2nd May 2017 while routine updates are made.

    Update on the sale of National Grid Gas Distribution Ltd - OUR NAME IS CHANGING

    Current waiting time for a gas connection is approximately 6 – 8 weeks from the date we receive payment and acceptance. National Grid will always try to offer the earliest plan date available. If Traffic Management or other restrictions apply in your area this may increase waiting times.

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  • Meter box large image

    Meter box parts and repairs

    If you need replacement parts for the meter box that protects your gas meter, we can supply these replacement parts and also repair it for you. We only provide these replacement parts for domestic sized meter boxes – this is the typical size of gas meter installed in most homes.
  • Information you’ll need:

    • Full address of the property where the meter box or meter box parts are needed.
    • Property owner's full name and telephone number.