We know that our work has an impact on the communities in which we operate. We also appreciate that whether we consider our work to be a major project or minor repairs, it is always important to you.
We invest billions of pounds in the nation’s energy infrastructure, the pipes and wires that keep the heat flowing and the lights on.
Our role is critical to the country, both building and maintaining secure and safe energy networks, efficiently.
We are obliged by British Legislation to connect energy generators into our gas and electricity transmission grids. These grids are the motorways and form the skeleton of the UK energy network, at pressure reduction installations and substations across the country the pressure and power is reduced so it can reach you via a local distribution network and your energy suppliers.
It is not just what we are doing that matters, but also how we behave whilst doing the work is really important to us. We are committed to building good community relations and being open and constructive in the conversations we have with all of our stakeholders - before, during and after we undertake our work.
Before planning consent is achieved for our construction projects we actively invite interested stakeholders and communities to participate in consultation and we listen and act on the feedback we receive.
We work very hard to make the right decisions about the routes we take for new construction and diversion work and also in respect of what equipment we use.
There is never a one size fits all approach and we consult with local interest groups and residents to ensure our decisions are not driven by cost and technical research alone. We take into account views on the environment, historical interest, economy and the impact our projects may have on communities when making our decisions.
We understand that people may not always like the decisions we make, but it is very important to us that the process we take is understood and is open, transparent and honest and we inform and consult affected communities and groups from the consents process through construction to completion.
During our maintenance and construction we also rely on the involvement of the local community so we can get the work done efficiently and economically.