*0845 and 0870 numbers will cost 7 per minute plus your phone company’s access charge.
No. Irrespective of who owns the meter, to use gas, you must by law, have a contract in place with a gas supplier as it’s illegal to use gas without such a contract.
Yes it is, but the Gas Act 1995 requires every consumer of gas to take their supply through a meter that has been approved for billing purposes.
While it is not an illegal act to purchase a gas meter, careful consideration should be given to the intended use of the meter.
For example, your gas meter is used to calculate the amount of gas used to enable the gas supplier to bill you. Hence, your gas meter needs to be fit for its purpose.
Any interference with a meter to prevent it from recording accurately or to attempt to manipulate the quantity of gas consumed in any way, are criminal offences.
Irrespective of who owns the meter, to use gas you must by law have a contract in place with a gas supplier as it is illegal to use gas without such a contract.
Yes, it is permissible for you to ask your supplier to remove his meter and for you to install your own.
You must ensure that the meter is fitted by a Gas Safe registered engineer working for a licenced company.
You are responsible for ensuring it is fit for purpose and measures accurately.
If the meter goes wrong you will have to buy a new one and get it refitted at your cost.
The only charge you can avoid by owning your meter is the meter rental charge which the supplier normally rolls into your gas price. The level of discount you will get for owning your own meter is a matter between you and your chosen supplier.
If you have any questions or concerns regarding your gas meter you should contact your gas supplier in the first instance.
The ownership of gas changes as it moves through the network. In simple terms, gas which is delivered to your property is owned by your gas supplier.
National Grid is responsible for this gas whilst it is being transported.
Note: Gas suppliers pay distribution networks to transport the gas to their customers (similar in nature to a haulage company delivering goods on behalf of a retailer).
The full process is explained in the section Further Explanations below.
National Grid is the owner and operator of the national transmission system (NTS) as well as owning four low pressure distribution networks, which take gas from the NTS to your house.
National Grid also manages the National Gas Emergency Service free phone line on behalf of the industry - 0800 111 999 (all calls are recorded and may be monitored).
The free number 0800 111 999 is the national gas emergency number specifically for people to report gas emergencies.
It is run by National Grid on behalf of all gas distribution companies.
This number 0845 835 1111 is National Grid’s gas enquiry line number.
Each gas distribution company operates its own independent service for non-urgent enquiries.
National Grid’s gas enquiry line number is 0845 835 1111. All old numbers should be discarded. Each gas distribution company has their own gas enquiry line number.
The telephone number quoted 01452 is a reception number. The correct number for National Grid Metering is 0845 606 6766.
The reason that we have 0845 numbers is to enable our calls to be delivered to different locations. It gives customers a consistent point of contact without having different numbers for different locations.
Further information about gas suppliers and the gas market can be found at www.ofgem.gov.uk/gas or www.energynetworks.org/gas (Iinks will open in a new browser window).
National Grid is a private limited company owned by its shareholders.
National Grid Gas plc (a wholly owned subsidiary of National Grid plc) is a regulated company. Regulated means that the prices we charge the gas shippers are determined by Ofgem and we are only allowed to earn a predetermined amount of revenue.
National Grid Metering is a subsidiary company of National Grid which provides metering services in the regulated gas metering market.
National Grid Metering’s activities broadly cover the following areas:
Yes, National Grid is a FTSE 100 company. Our shares can be bought in the same way as any other shares.
Natural gas comes from the North Sea or from importation from Europe or from LNG (liquefied natural gas) tankers. The producers sell the gas to shippers, who sell to gas suppliers, who in turn provide gas to customers. National Grid transports this gas.
National Grid in the UK:
(Links above will open in a new tab or browser window.)
In this way, in terms of gas in the pipes, National Grid and the other gas transporter companies are responsible for this gas whilst it is being transported in the networks it owns. Accompanying that responsibility is a number of rights and obligations.
Gas producers and importers sell gas to licenced shippers who then own the gas as it travels through the transmission and distribution networks.
Shipping involves buying gas from the producers, arranging for it to be conveyed to supply points (via our NTS) and selling it to gas suppliers. We are not a gas shipper.
Shippers pay us to run their gas through our national transmission network and LNG importers pay for the right to land LNG at our importation terminals.
Shippers also pay National Grid and other gas distribution network operators to transport their gas to homes and businesses. These charges are passed on to consumers and reflect the cost of building, maintaining and operating the networks and running a 24-hour gas emergency helpline.
Gas consumers – homes and businesses throughout the UK – have many gas supply companies to choose from. The supply companies pay the gas shippers who buy gas and arrange for it to be transported.
Gas producers and importers bring gas to the UK in ships and pipes and sell it to gas shippers who in turn arrange for it to be entered into the gas transmission system. Once it enters the transmission system, the transporter operating that particular part of the gas network has responsibility for the gas. Many years ago, there was only one company responsible for the entire gas network. However, now the transmission system is operated by a single company and the distribution networks (the pipes in our road and footpaths) are owned be a number of different gas transportation companies, (split by geography), and this diversity continues to the extent that some housing estates even have their gas networks owned by different licenced independent gas transporters.
Once a shipper has delivered the gas into the system, the transporters take over and, between them, using all the various networks, arrange for the gas to be made available at the meter in your home. Once gas is at your property the supplier takes over, (the actual point of transfer is the valve next to the meter), and, using the meter, measures the quantity you consume and will bill you for that quantity. The supplier tells the shipper how much gas he has sold and the shipper ensures that it has put sufficient gas into the system and will pay all the transporters for moving that gas from where it came in to where it came out.
As you can see there are number of companies whose costs have to be included into the price of the gas that you consume at home. The price of gas includes costs for: exploration, production, offshore pipelines, shipping (in real ships), transportation in the high pressure pipes, transportation in the low pressure pipes, meter rental, plus the cost of building, maintaining and operating all these the networks and running a 24-hour gas emergency helpline.
Gas consumers – homes and businesses throughout the UK – have many gas suppliers to choose from. Put simply, supply companies pay the gas shippers to buy gas, who in turn pay transporters to move it around the UK.
Transporters, shippers and suppliers all have to be licenced: transporters are forbidden from being either a shipper or a supplier, but shipping and supplying can be undertaken by the same company.