Customer service and network reliability


This perspective looks at how we have performed on customer service and reliability during 2015/16: 

  • Achieved UK electricity transmission system reliability of 99.999998%.
  • Achieved UK gas distribution system reliability of 99.999%.
  • Achieved UK gas transmission system reliability of 100%.
  • US electricity transmission and distribution achieved respectively 99.972% and 99.995% reliability.
  • In the UK we have exceeded our two electricity and gas transmission customer satisfaction targets.
  • In the US we did not meet our customer satisfaction targets due to customer concerns about higher than normal winter bills.
 
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We have continued to provide good value and reliability for customers while keeping our element of bills as low as possible.