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  • Our commitment to UK Transmission customers

    • Why we are implementing a UK Transmission customer commitment

      What we do every day matters. Safety and reliability are at the core of our business, as we work to connect people to the energy they use.

      We are the backbone of the UK's energy industry, supporting the networks, and enabling energy to flow into homes, offices, schools and hospitals.

      This is important to our employees and we're passionate about it. But having passion for something isn't always enough.

      To continue being successful, we know that we need to operate differently. The world around us is changing, so we want to be part of that change and to help drive it.

      Everyone in National Grid, from our account managers to our planners and field engineers, is working together to make sure that when you do business with us, you experience a flexible, 21st century utility that's in tune with your business needs.

      To spell out exactly what you can expect from us we've created a customer commitment for our UK Transmission business - and you can hold us accountable for delivering it.

      We hope that you are already starting to experience the focus that we are putting on our customer service. And we'll keep checking to make sure that we continue to do what you need us to.

      So please help us to do the best job we can for you. If you have the opportunity to provide us with feedback, please do so. We appreciate your time and comments.

      We're on a journey towards a better way of doing things for you.

      Our commitment to UK Transmission customers

      • We will work closely with you to build a foundation for trust through open and honest relationships
      • We will listen, understand your needs and expectations, and seek solutions that work for you
      • We will help you understand our business so that we can work better together
      • We will be accountable for delivering a clear and timely service
      • We will seek and act upon your feedback.

      Read on to find out more about how we will be changing what we do to support the transmission customer commitment.