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  • Safety and Emergency: Who to call and what to do in an emergency involving electricity, gas, carbon monoxide or any of our assets. Stay safe however you're connected to us.
  • Safety in the home

    • Watch our video where Jennie Bond gives her hints and tips on how to ensure that your home is safe.

      We all want our houses to be the place where we feel at our safest. However each year, hundreds of thousands of accidents happen in the home – particularly amongst older people. So, it’s vital we’re aware of potential hazards around the house and take steps to manage them.

      Issues such as carbon monoxide poisoning can be fatal but many people are not aware of the warning signs, particularly older people, who may put flu-like symptoms or simply feeling drowsy down to old age.

      National Grid is urging people to think about their elderly neighbours and to raise awareness of the issue of safety in the home.

      Watch our video with Jennie Bond, where she gives simple hints and tips, such as checking carbon monoxide and smoke alarms are working, ensuring that boilers are serviced on an annual basis by a Gas Safe registered engineer and ensuring people know who exactly to call if they smell gas.

    • Advice on gas safety

    • Be a good neighbour – look after your elderly relatives and neighbours

      New research shows that nearly a quarter of older people do not have visitors any more than once a month and one in 10 people admit that they do not feel it is their responsibility to visit elderly neighbours.

      Busy lives managing our own jam packed schedules and those of our family mean that we often don’t take the time to get to know our neighbours. But for many older people living alone, support and reassurance from neighbours can often be the difference between life and death.

      1. If you smell gas call the national gas emergency number on 0800 111 999
      2. Always get your gas appliances checked annually by a gas safe registered engineer
      3. Always check ID before you allow anyone into your home
    • General gas safety advice

      • Do not smoke or light matches
      • Do not turn electrical switches on or off
      • Open doors and windows
      • Turn off the meter at the control handle unless the meter is in the cellar
      • Call the National Gas Emergency 0800 111 999
    • Carbon Monoxide (CO) advice

      • Just like a car, you must has your gas appliances serviced on a yearly basis by a Gas Safe registered engineer
      • Don’t leave your personal safety in the hands of someone else; speak to your landlord to make sure the boiler is serviced and ask for a copy of the safety certificate to prove it
      • Home owners make sure you receive the safety certificate
    • Signs of a faulty boiler include:

      • Soot around the appliance
      • A yellow/orange weak flame (instead of blue)
      • A pilot light which blows out easily
    • Symptoms of CO poisoning include:

      • Nausea
      • Light –headedness
      • Headaches
      • Shortness of breath
      • Dizziness
      • Sleepiness
    • Bogus callers

      • Put the chain on your door
      • Ask to see an engineer’s ID card
      • There is number at the back of the card if you need to check who they are
      • Ask a neighbour to help if you are not sure
      • Do not let them in if you are not happy with their answers
      • You should always know if a National Grid engineer is coming to your home, you will have called us out or we will have notified you in advance
    • Smell gas?

    • Gas flame Call
      0800 111 999