This website will be decommissioned soon. Our new UK website is now live in Beta.

Please take a look and let us know what you think.
  • Safety and Emergency: Who to call and what to do in an emergency involving electricity, gas, carbon monoxide or any of our assets. Stay safe however you're connected to us.
    • What to do if you are told to evacuate your home due to flooding

    • There is no safety reason for you to turn off your gas supply prior to vacating your property. However, if you prefer to do so, or have been advised to do so by an authorised agency then please turn off your gas at the emergency control handle which is normally located next to your meter. Please do not attempt to do this if your meter is under water or in a cellar.

      If you do turn off your gas supply please contact us on 0845 835 1111 when you are ready to have your supply restored as this will have to be done by an appropriate qualified person.

      We do recommend that you ensure your gas appliances are switched off before evacuating your property.

      To recap, before you evacuate:

      1. There is no safety reason to turn off your gas supply, but you may do so if you wish and if it is safe to do so
      2. DO ensure that your gas appliances are switched off
      3. If you HAVE turned off your supply at the meter, call us on 0845 835 1111 to restore your supply safely
    • General gas safety advice

      • Do not smoke or light matches
      • Do not turn electrical switches on or off
      • Open doors and windows
      • Turn off the meter at the control handle unless the meter is in the cellar
      • Call the National Gas Emergency 0800 111 999
    • Carbon Monoxide (CO) advice

      • Just like a car, you must has your gas appliances serviced on a yearly basis by a Gas Safe registered engineer
      • Don’t leave your personal safety in the hands of someone else; speak to your landlord to make sure the boiler is serviced and ask for a copy of the safety certificate to prove it
      • Home owners make sure you receive the safety certificate
    • Signs of a faulty boiler include:

      • Soot around the appliance
      • A yellow/orange weak flame (instead of blue)
      • A pilot light which blows out easily
    • Symptoms of CO poisoning include:

      • Nausea
      • Light –headedness
      • Headaches
      • Shortness of breath
      • Dizziness
      • Sleepiness
    • Bogus callers

      • Put the chain on your door
      • Ask to see an engineer’s ID card
      • There is number at the back of the card if you need to check who they are
      • Ask a neighbour to help if you are not sure
      • Do not let them in if you are not happy with their answers
      • You should always know if a National Grid engineer is coming to your home, you will have called us out or we will have notified you in advance
    • Smell gas?

    • Gas flame Call
      0800 111 999