• Safety and Emergency: Who to call and what to do in an emergency involving electricity, gas, carbon monoxide or any of our assets. Stay safe however you're connected to us.
  • Electricity safety and emergencies advice

    • Steps to take if you spot a potential hazard on or near an overhead electricity line

      Do not approach any hazard, even at ground level. Keep as far away as possible. Follow the six steps below:

      1. Warn anyone in the vicinity to evacuate the area.
      2. Call our 24-hour electricity Emergency Number 0800 40 40 90*.
      3. Give your name and contact phone number.
      4. Explain the nature of the issue/hazard.
      5. Give as much information as possible so that we can identify the geographic location – ie. town/village, numbers of near-by roads, postcode and (ONLY if it can be observed without putting you or others in danger) the tower number of an adjacent pylon.
      6. Await further contact from a National Grid engineer.

      * It is critically important that you don't use this phone number for any other purpose. If you need to contact National Grid for another reason please use our Contact Centre to find the appropriate information.

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      Promo Panel
       
      Title:  Agricultural operations near overhead power lines
      Sub Title:
      Text:  
      Being safe where our industries intersect
       
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      Being safe where our industries intersect

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      Promo Panel
       
      Title:  Trees and vegetation near electricity lines
      Sub Title:
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      Guidelines for vegetation management beneath our overhead electricity lines
       
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      Guidelines for vegetation management beneath our overhead electricity lines

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      Promo Panel
       
      Title:  Leisure activities near overhead power lines
      Sub Title:
      Text:  
      Your pasttimes and our assets: co-existing safely in the same landscape
       
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      Your pasttimes and our assets: co-existing safely in the same landscape

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