• Safety and Emergency: Who to call and what to do in an emergency involving electricity, gas, carbon monoxide or any of our assets. Stay safe however you're connected to us.
  • Dial before you dig / Plant Protection

  • National Grid is committed to operating gas pipelines and electricity cables in a safe and reliable way with the minimum of inconvenience to communities.

    If you are planning works anywhere in Great Britain you should contact the National Grid Plant Protection team at least 14 days in advance.

    • You can contact National Grid in the following ways:

      • Complete a free online request on www.beforeyoudig.nationalgrid.com - get an initial response in minutes
      • Email plantprotection@nationalgrid.com (you will be sent an automated response to confirm receipt)
      • Call Plant Protection for free on 0800 688 588*
      • Write to:
        National Grid Plant Protection,
        Brick Kiln Street,
        LE10 0NA

      We will then complete a risk assessment and provide you with a free map of our infrastructure if appropriate.

      Opening hours - Monday to Friday, 08:00-16:30

    • Remember to give us:

      • Nature of planned work
      • Grid reference or postcode
      • Works location plan
      • Proposed start date
      • Your contact details
    • Free mark up service!

      Our engineers can mark-up the exact position and depth of the infrastructure with pegs. Please contact our Plant Protection Team (using the details above) to arrange.

    • Works that often cause damage to our infrastructure include:

      • Draining and ditching
      • Fencing
      • Tree planting
      • Surface soil removal
      • Mole ploughing
      • Deep cultivation in excess of 0.5m
      • Building construction, including barns and animal pens
      • Tree felling or transportation
      • Fires
      • Tipping and stacking material over the infrastructure
      • Movement of heavy plant and machinery.
    • Whose cable?

      National Grid does not own all gas pipelines or electricity cables throughout Great Britain. To find out who does and their contact details please visit Energy Networks Association.


      Transmission  and Gas Distribution assets

      Look it up on www.linesearchbeforeudig.co.uk. This free online enquiry system will tell you if you have National Grid Transmission or National Grid Gas above bar 2 assets in your zone of interest.


      Solicitors and conveyancers

      If you are a solicitor or property conveyance company and require access to National Grid plans, you can register and submit your requests online at www.utilitysearch.com.


      Pipeline safety

      National Grid Gas Transmission are also members of Linewatch which aims at raising awareness of the dangers of working near buried pipelines and how to appropriately manage these risks. To book a presentation please visit www.linewatch.co.uk.

      National Grid is an active member of UKOPA (United Kingdom Onshore Pipeline Association) and together we would like to work with you to ensure your safety and the safety of our pipelines.

      Promo Panel
      Title:  Work safely video
      Sub Title:
      Advice to site personnel when working near underground services
      Link to URL:   Watch or download
      Advice to site personnel when working near underground services

      Watch or download
  • Smell Gas? To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call the National Gas Emergency Service 24 hours a day on 0800 111 999 (calls are recorded and may be monitored).
    More on gas emergencies.