• Safety and Emergency: Who to call and what to do in an emergency involving electricity, gas, carbon monoxide or any of our assets. Stay safe however you're connected to us.
  • Carbon Monoxide

    • What is Carbon Monoxide?

      Carbon Monoxide (CO) is a poisonous gas that is produced when fossil fuels - coal, wood, oil and gas, are burnt without adequate air ventilation. Approximately 4,000 people are diagnosed with CO poisoning each year.

      CO is:

      • Colourless
      • Odourless
      • Tasteless


      The symptoms of CO poisoning include:

      • Headaches
      • Nausea
      • Tiredness
      • Dizziness
      • Chest and/or stomach pains

      If you experience any of the above symptoms you should seek medical advice straight away.

      Three tips which could save your life:

      1.  Ensure gas appliances are installed, maintained and fixed by Gas Safe registered engineers only, find one in your area at www.GasSafeRegister.co.uk

      2.  Have your gas appliances checked annually by a Gas Safe registered engineer. Sign up to www.staygassafe.co.uk for a free reminder service

      3.  Install an audible carbon monoxide alarm which will alert you if dangerous levels of CO are present.

      In a medical emergency, don't delay: phone 999

      Useful numbers
      24-hour national gas emergency : 0800 111 999
      Gas emergency minicom: 0800 371787
      Solid fuel advice: 0845 6014 406
      Health & Safety CO advice line: 0800 300 363
      OFTEC oil-fired appliance advice: 0845 6585 080
      Gas Safe Register information: 0800 408 5500

      *0845 numbers will cost 7 per minute plus your phone company’s access charge. 

  • Carbon Monoxide (CO) is a silent killer. Do you have a CO Alarm?

    Take a few minutes to watch this safety video and read up about the signs of a carbon monoxide problem below.

  • iCOP

    iCOP is a film-noir inspired detective game, aimed primarily at 18-24 year olds living in rented accommodation. It encourages players to engage with key safety messages and to consider how they can protect themselves.

    Download iCOPfrom Google Play and the Apple App Store.