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  • About your gas meter

  • Your gas supplier is responsible for providing a meter and organising for your meter to be read. You should contact your gas supplier for any issues regarding your gas meter. You will find contact details for your gas supplier on your gas bill.

    Find out more about who supplies gas.

    If you do not have a gas meter yet or you cannot find the information on your bill, please call the M Number enquiry line on 0870 608 1524* (*This call will cost 7 per minute plus your phone company’s access charge.) and ask them for your MPRN (Meter Point Reference Number) which is the unique identifier for your gas supply point and also the identity of the current registered gas supplier at your premises.

    *All calls to the National Gas Emergency Service and National Enquiry lines may be recorded and monitored.

  • What to do if you smell gas

  • Call us free* on our 24-hour GAS and CARBON MONOXIDE emergency helpline, 0800 111 999

    All calls to this emergency number are recorded and may be monitored for training purposes. If English is not your first language we will find an interpreter who will translate for you.

    * Some mobile providers may charge for this call.

    Practical steps: What to do if you smell gas

    • Do turn off the gas at the meter unless the meter is in a cellar/basement
    • Don’t smoke or strike matches
    • Don’t turn electrical switches on or off
    • Do put out naked flames  
    • Do open doors and windows
    • Do keep people away from the area affected