*This call will cost 7 per minute plus your phone company’s access charge.
Or write to:Customer Care Enquiries TeamNational GridBrick Kiln StreetHinckleyLeicestershireLE10 0NA
Information on the standards of performance that Ofgem requires and compensation payments you are entitled to receive where we fail to meet
The National Gas UK distribution business is responsible for looking after 82,000 miles of pipeline, and delivers gas to around 11 million domestic, industrial and commercial customers.
We don't sell gas but we make sure it is piped to you in a safe and efficient way. The companies that do sell you gas are gas suppliers. You should contact your gas supplier if you have any questions about:
You can find the phone number of your gas supplier on your gas bill or statement. If you don't have a bill or statement you can find out the name of your gas supplier by calling 0870 608 1524, *This call will cost 7 per minute plus your phone company’s access charge.
We provide the National Gas Emergency Service. This is open 365 days a year, 24 hours a day. Emergency calls are free of charge, although some mobile phone operators may charge you.
National Grid’s Code of Practice sets out when and how you might expect to be contacted by National Grid and how you can get in touch with us to enquire or complain about any service we provide.
It also details the steps National Grid takes to make sure that only properly trained, National Grid staff or contractors make visits to your home and the special services available for customers who are blind, partially sighted, deaf or hearing impaired.
Download Our Code of Practice for gas customers.
For a printed, Braille or audio CD copy please contact:
National GridCustomer Care TeamBrick Kiln StreetHinckleyLeicestershireLE10 0NA
Tel: 0845 835 1111
To obtain details of your meter point reference number (MPRN) or gas supplier please call 0870 608 1524, *This call will cost 7 per minute plus your phone company’s access charge.