Banner image
  • Smell Gas? To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call the National Gas Emergency Service 24 hours a day on 0800 111 999 (calls are recorded and may be monitored).
    More on gas emergencies.
  • UK Gas Distribution

  • The National Gas UK distribution business is responsible for looking after 82,000 miles of pipeline, and delivers gas to around 11 million domestic, industrial and commercial customers.

    We don't sell gas but we make sure it is piped to you in a safe and efficient way. The companies that do sell you gas are gas suppliers. You should contact your gas supplier if you have any questions about:

    • buying gas
    • your gas bill
    • your meter reading, or
    • problems with your meter.

    You can find the phone number of your gas supplier on your gas bill or statement. If you don't have a bill or statement you can find out the name of your gas supplier by calling 0870 608 1524.

    We provide the National Gas Emergency Service. This is open 365 days a year, 24 hours a day. Emergency calls are free of charge, although some mobile phone operators may charge you.


  • National Grid's Code of Practice for gas customers

    • National Grid’s Code of Practice sets out when and how you might expect to be contacted by National Grid and how you can get in touch with us to enquire or complain about any service we provide.

      It also details the steps National Grid takes to make sure that only properly trained, National Grid staff or contractors make visits to your home and the special services available for customers who are blind, partially sighted, deaf or hearing impaired.

      The Code of Practice is available to download in English and large print and multiple languages.

    • Code of Practice booklet
    • For a printed, Braille or audio CD copy please contact:

      National Grid
      Customer Support Team
      Brick Kiln Street
      Hinckley
      Leicestershire
      LE10 0NA

      Tel: 0845 070 0203


  • If you have a general enquiry or complaint:

    • General Enquiries

      Call: 0845 835 1111

      Email: customersupport@nationalgrid.com

      Or write to:
      Customer Support Team
      National Grid
      Brick Kiln Street
      Hinckley
      Leicestershire
      LE10 0NA

    •  
      Promo Panel
       
      Title:  Making a complaint
      Sub Title:
      Text:  
      
      
      
      
      
       
      Link to URL:   How to make a complaint

  • To obtain details of your meter point reference number (MPRN) or gas supplier please call 0870 608 1524.