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  • Smell Gas? To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call the National Gas Emergency Service 24 hours a day on 0800 111 999 (calls are recorded and may be monitored).
  • Operational and NETA related queries

    • For urgent operational issues please contact the Electricity National Control Centre
    • For any IT related queries contact the National Grid helpdesk as follows:

    Call 0800 917 7111 - you will be presented with the following options:

    If you are a shipper select option 1 (this is gas only)
    If you require an update on an existing call select option 2 (electricity / gas)
    If you wish to log a new information system related call select option 4(electricity / gas)

     Overseas callers should use +44 1793 795591 to contact the helpdesk

     The National Grid helpdesk is open 24 hours a day each day of the year for reporting IT issues.

    • For Balancing and Settlement related queries please contact Elexon as follows:

    Call 0870 010 6950

    Email: bscservicedesk@cgi.com

    All queries relating to National Grid will be forwarded by Elexon and actioned within normal office hours.

    • For general commercial operation queries please contact your Customer Account Manager or email:

    Contracts Team: commercial.operation@nationalgrid.com

    Settlements Team: settlement.queries@nationalgrid.com