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  • Smell Gas? To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call the National Gas Emergency Service 24 hours a day on 0800 111 999 (calls are recorded and may be monitored).
  • Metering

  •  National Grid Metering is a subsidiary company of National Grid and provides metering services in the regulated gas metering market. National Grid currently owns around 17 million domestic, industrial and commercial gas meters. National Grid Metering provides metering services to National Grid and manages the relationship with its customers, the gas shippers. Our aim is to deliver a high quality, value for money service to our customers.

  • Find out more about National Grid Metering .
    • For all gas customer enquiries please call: our Gloucester Contact Centre on: 0845 606 6766, *This call will cost 7 per minute plus your phone company’s access charge.

    • Our activities broadly cover the following areas:

      • Asset procurement and logistics management
      • Meter installation
      • Exchange and removal
      • Customer service provision
    • National Grid Metering provides an Online Quotation System to gas suppliers via the supplier portal and enables the user the opportunity to automatically generate quotations for I&C meterwork.

      Quotations that require an engineer to conduct a site visit will not be automatically generated however National Grid Metering will provide a quotation within agreed timescales.

      If you are a gas supplier and would like access to the supplier portal please email ngm.saplicences@nationalgrid.com