• Contact us: getting in touch with the right team at National Grid
  • Smell Gas? To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call the National Gas Emergency Service 24 hours a day on 0800 111 999 (calls are recorded and may be monitored).
    More on gas emergencies.
  • Email us

    • Returning customers

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    • If your enquiry is urgent and/or you prefer to contact us by telephone, our number is 0870 903 9999. This number is charged at a local rate if called from a landline (mobiles will differ, please consult your provider). Our agents are available to take your call from 8am until 6pm Monday to Friday (excluding bank holidays).

      Alternatively write to:
      Sales Order Processing
      National Grid
      PO Box 5516
      WV1 9NZ

      Or Fax: 0845 366 8911