• Contact us: getting in touch with the right team at National Grid
  • Smell Gas? To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call the National Gas Emergency Service 24 hours a day on 0800 111 999 (calls are recorded and may be monitored).
    More on gas emergencies.
  • Email us

    • Returning customers

    • Service unavailable

    • If your enquiry is urgent and/or you prefer to contact us by telephone, our number is 0870 903 9999. *This call will cost 7 per minute plus your phone company’s access charge (mobiles will differ, please consult your provider). Our agents are available to take your call from 8am until 6pm Monday to Friday (excluding bank holidays).

      Alternatively write to:
      Sales Order Processing
      National Grid
      PO Box 5516
      WV1 9NZ

      Or Fax: 0845 366 8911