Use this page to find contact details for the person or team you need to reach. We have listed our emergency contact details at the top of the page, followed by our most popular enquiries. Links to individual teams' contact details are in the left hand navigation.
Call us free* on our 24-hour GAS and CARBON MONOXIDE emergency helpline, 0800 111 999
All calls to this emergency number are recorded and may be monitored for training purposes. If English is not your first language we will find an interpreter who will translate for you.
* Some mobile providers may charge for this call.
Deaf and deafened people using a textphone (Minicom) should dial 0800 371 787 in an emergency.
To assist us to deal with emergency calls effectively please ONLY call the national gas emergency number (0800 111 999) if you:
Once you have completed your call and undertaken the safety measures we have recommended please be patient; an engineer will be with you as soon as possible.
Please only call back if the situation you have reported changes.
If your gas appliance is not working properly you will need to contact either a Gas Safe registered engineer or your supplier.